Frequently Asked Questions

Before reaching out, you may have a few questions about how we work, what to expect, and whether Adelphi is the right fit for your organization. Here are answers to the questions we hear most often. If yours isn't listed, we're happy to talk it through directly.

Getting Started

If you're exploring whether Adelphi is the right fit for your organization, here are the questions we hear most often.

What types of organizations do you work with?

We work with small and mid-sized organizations across a range of industries, including small businesses, churches and faith-based organizations, nonprofits, real estate, construction and trades, professional services, healthcare and dental practices, manufacturing and distribution, and local government. If your organization doesn't fit neatly into one of these categories, that's not a barrier — the problems we solve tend to be similar across industries, even when the details differ.

 Learn more about the industries we serve → Industries

Yes. Most organizations come to us with a general sense that something isn't working — not a fully formed technical request — and that's a normal place to start. Our first conversation is focused on understanding your business and where things are getting stuck, not on you already knowing the solution. We'll help identify what's actually needed from there.

We primarily help organizations get more value from Microsoft 365 and the Power Platform, since most organizations already own these tools and rarely use them to their full potential. When another approach is genuinely a better fit for your situation, we'll say so.

Learn more about our approach → Why Microsoft

Yes. A consultation is simply a conversation about your organization and what you're running into — there's no obligation attached to it. It's the best way for us to understand your situation and for you to see whether working together makes sense.

Projects & Process

Once you're ready to move forward, here's what working with Adelphi actually looks like, from that first conversation through delivery.

What happens during the consultation?

We'll ask about your organization, how your team currently works, and where you're running into friction or wasted time. It's a conversation, not a sales pitch — our goal is to understand your situation well enough to know whether and how we can help, not to sell you on a specific solution before we've heard the details. If it makes sense to move forward, discovery is where we dig in further.

Once we've agreed to move forward, discovery goes a level deeper than the initial consultation. We take the time to understand your existing workflows, tools, and goals firsthand — through conversations with your team and, where helpful, observing how work actually gets done day to day. This ensures whatever we build fits how your organization really operates, not how we assume it does.

Timelines vary depending on the complexity of what's being built, but most projects move from discovery to a working solution in a matter of weeks, not months. We'll give you a specific estimate once we understand the scope of your project.

We design our process to minimize disruption. Discovery and design happen alongside your normal operations, and we test solutions carefully before anything replaces an existing process, so your team isn't caught adjusting to something new and unfinished.

Yes — in most cases, that's exactly the goal. We build around how your organization already works rather than asking your team to change its habits to fit new software. Replacing a process entirely is sometimes the right call, but it's never the default.

Solutions & Technology

Here are some common questions about the kinds of solutions we build and how they fit into what your organization already has in place.

What kinds of solutions do you build?

We build custom business applications, workflow automation, systems integrations, reporting dashboards, and document automation using Microsoft's Power Platform and Microsoft 365. Every solution is designed around your organization's specific processes rather than a generic template.

Learn more on our Solutions page → Solutions

In most cases, yes. Power Platform is built to connect with a wide range of business tools, including accounting software, CRMs, and other systems your organization may already rely on. We'll evaluate your specific tools during the discovery process to confirm what's possible.

Yes to both. Because our solutions are built on Microsoft's standard platform rather than proprietary software, they're designed to scale and adapt as your organization changes, rather than becoming outdated the moment you grow past them. And if you want to add new capabilities down the road, that's common — additional features can typically be added as a follow-on project once you've had a chance to use the initial solution and see what else would help.

We design solutions to be intuitive so your team can adopt them with minimal disruption, and we walk through how everything works before launch. For anything more involved, we provide the documentation and guidance your team needs to use it confidently.

Project Costs & Structure

Here are some common questions about cost, structure, and how we approach pricing a project.

How much does a project typically cost?

Project cost depends on the scope and complexity of what you need, so we don't quote a flat number without understanding your situation first. After our initial consultation, we'll give you a clear estimate based on the specific work involved.

Every project is priced as a range rather than a single flat number, based on the scope of work involved and the estimated time to complete it. If a project's scope changes significantly along the way, we'll always talk it through with you before any pricing adjustment.

We work with organizations of varying sizes and needs, so there isn't a strict minimum. If you're not sure whether your project is a good fit, the best way to find out is to talk it through with us directly.

Yes. Many organizations prefer to start with a smaller, well-defined phase before expanding a solution further, and we're glad to structure a project that way. This can also make it easier to see real results before committing to a larger scope.

Ownership & Support

Here are some common questions about what happens after your solution is built and who owns it going forward.

Do we own the finished solution?

Yes. What we build is yours — you're not licensing something from us or renting access to a proprietary system. Because it's built on Microsoft's standard platform, your organization retains full ownership and control of the solution.

We stay involved after launch to make sure everything is working as expected and to help your team get comfortable using it. From there, we're available for ongoing support, refinements, or future enhancements as your needs evolve.

Reach out and we'll help troubleshoot the issue. Because your solution is built on Microsoft's platform rather than custom infrastructure we alone maintain, it also benefits from the reliability of Microsoft's own cloud environment.

In many cases, yes. Since your solution is built on standard Microsoft technology rather than proprietary tools only we can access, your organization has the flexibility to make certain changes internally or bring in other help down the road if needed.

Ready to Build Something Better?

Whether you're looking to automate repetitive work, streamline operations, or get more value from the Microsoft tools you already own, we're here to help. Let's start with a conversation about your business—not a sales pitch.

Schedule a Free Consultation